slience ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal data when you visit slience.org or use our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection law, the data controller is slience, Aldgate Tower, Suite 9, 2 Leman Street, London E1 8FA. If you have any questions, contact us at info@slience.org.
1. Information we collect
We only collect information that we need to provide and improve our services. This may include:
- Contact details you provide through our enquiry form — your name, email address and phone number.
- Communications — any messages or information you share when you contact us.
- Technical data — limited information such as browser type and general usage, collected to keep the website secure and functional.
2. How we use your information
We use your personal data to:
- Respond to your enquiry and arrange your free consultation;
- Provide the coaching and training services you request;
- Communicate with you about your bookings and account;
- Improve our services and website;
- Meet our legal and regulatory obligations.
3. Our lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Consent — where you have agreed to be contacted (you can withdraw consent at any time);
- Contract — where processing is necessary to deliver a service you have requested;
- Legitimate interests — to run and improve our business in a way that does not override your rights;
- Legal obligation — where we must process data to comply with the law.
4. How we share your information
We do not sell your personal data. We may share it only with trusted service providers who help us operate (such as email or scheduling providers), and only where they are bound to protect it. We may also disclose data where required by law.
5. How long we keep your data
We keep personal data only for as long as necessary for the purposes described above, or as required by law. Enquiry details that do not lead to a service are typically deleted within 24 months. You can ask us to delete your data sooner at any time.
6. Your rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate data;
- Request erasure of your data ("right to be forgotten");
- Restrict or object to certain processing;
- Request data portability;
- Withdraw consent at any time.
To exercise any of these rights, email us at info@slience.org. We will respond within one month.
7. Cookies
Our website uses only essential cookies needed for it to function and to embed content such as maps. We do not use these to identify you personally. You can manage or block cookies through your browser settings, though some features may not work as intended if you do.
8. Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. While no method of transmission over the internet is completely secure, we take reasonable steps to safeguard your information.
9. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
slience
Aldgate Tower, Suite 9, 2 Leman Street, London E1 8FA
Email: info@slience.org
Phone: +44 20 7946 0321