These Terms & Conditions ("Terms") govern your use of the slience.org website and the business training and career coaching services provided by slience ("we", "us", "our"). By using our website or booking a service, you agree to these Terms. Please read them carefully.
1. About us
slience provides business training and career coaching for working professionals in the United Kingdom. You can reach us at Aldgate Tower, Suite 9, 2 Leman Street, London E1 8FA, by email at info@slience.org, or by phone on +44 20 7946 0321.
2. Our services
We offer coaching sessions, training programmes and related resources across career strategy, leadership development, professional skills and career transition. The specific content and format of each service will be confirmed with you before you begin.
No guarantee of specific outcomes. Our services are designed to support and guide you. However, we do not and cannot guarantee any specific result — such as a promotion, salary increase or job offer. Outcomes depend on many factors, including your own effort, circumstances and the wider job market. Results vary from person to person.
3. Bookings and consultations
Enquiries and free consultations are made through our website or by contacting us directly. A consultation does not create any obligation to purchase. Any paid service begins only once you have agreed to a plan and payment terms.
4. Fees and payment
Fees for our plans are shown on our website and confirmed at the point of purchase. Prices exclude VAT where applicable. Subscription plans are billed monthly or annually depending on the option you choose. We will always make the price and billing terms clear before you commit.
5. Cancellations and refunds
- You may cancel a subscription with 30 days' notice; your access continues until the end of your current billing period.
- New plans include a 7-day satisfaction guarantee: if you are not satisfied within 7 days of starting, contact us for a full refund of that period.
- Your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, are not affected by these Terms.
6. Your responsibilities
To get the most from our services, we ask that you provide accurate information, attend booked sessions or give reasonable notice to reschedule, and engage with the programme in good faith. You are responsible for the decisions and actions you take based on our coaching.
7. Intellectual property
All content on this website and within our programmes — including text, graphics, frameworks and materials — is owned by or licensed to slience and is protected by law. You may use it for your own personal development but may not copy, resell or redistribute it without our written permission.
8. Limitation of liability
We provide our services with reasonable care and skill. To the extent permitted by law, we are not liable for any indirect or consequential loss, or for outcomes that depend on factors outside our control. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
9. Privacy
We handle your personal data in line with our Privacy Policy, which forms part of these Terms.
10. Changes to these Terms
We may update these Terms from time to time. The version published on this page applies to your use of the website and services. Material changes affecting existing clients will be communicated to you.
11. Governing law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
Questions about these Terms? Contact us at info@slience.org or +44 20 7946 0321.